In my ALIA Queensland Mini Conference presentation last year, I briefly spoke about importance of empathy and compassion in cultivating inclusive library services. I want to explore this topic further and discuss how empathy and compassion can transform client engagement in libraries. A lot of people think great customer service is about fixing things, solving … Continue reading Client engagement in libraries: from empathy to compassion
The following is a list of recommended resources on diversity, inclusion, accessibility and equity that will hopefully be helpful in nurturing inclusivity in your library. Firstly, here are the slides from my recent presentation at the ALIA QLD Mini Conference on creating inclusive libraries, and becoming a diversity and inclusion champion. I’ve used the same … Continue reading Curated resources on diversity, inclusion, accessibility and equity for libraries
It’s a critical moment for those of us working in libraries to talk about issues of diversity, inclusion, equity and social justice, and for us to make it the center of our work. I’m fortunate to work in a ‘slashed career’ where I get to foster diversity and inclusion in different contexts. For three days … Continue reading Diversity and inclusion in libraries
Diversity and inclusion is a huge passion of mine, and I believe it is critical to our work as librarians. We are advocates of social justice. Our work is crucial to democracy and the wellbeing of the communities we serve. The media constantly reminds us we are in political polarisation – racial inequality, gender inequality, … Continue reading Diversity and inclusion in librarianship
I love learning and I love professional development (PD) opportunities. PD is an important part of any career path, but more importantly, it catalyses lifelong learning. Recently, I've been thinking a lot about how I seek, make sense and share my PD. Personal knowledge management (PKM) is a critical part of learning and PD, so … Continue reading Professional development: how do we seek, sense & share?