Tag: librarian

The view from here: five years as a librarian

The view from here: five years as a librarian

This month I celebrated five years working as a librarian, and four years post my librarianship degree. As someone who is naturally reflective, I wanted to look back on what I have achieved and the challenges I faced as a new librarian – as well as my hopes for the future. I entered the library … Continue reading The view from here: five years as a librarian

Client engagement in libraries: from empathy to compassion

Client engagement in libraries: from empathy to compassion

In my ALIA Queensland Mini Conference presentation last year, I briefly spoke about importance of empathy and compassion in cultivating inclusive library services. I want to explore this topic further and discuss how empathy and compassion can transform client engagement in libraries. A lot of people think great customer service is about fixing things, solving … Continue reading Client engagement in libraries: from empathy to compassion