Tag: leadership

Client engagement in libraries: from empathy to compassion

Client engagement in libraries: from empathy to compassion

In my ALIA Queensland Mini Conference presentation last year, I briefly spoke about importance of empathy and compassion in cultivating inclusive library services. I want to explore this topic further and discuss how empathy and compassion can transform client engagement in libraries. A lot of people think great customer service is about fixing things, solving … Continue reading Client engagement in libraries: from empathy to compassion

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10 tips for cultivating inclusion

10 tips for cultivating inclusion

Everyone has a role to play in creating and supporting a diverse and inclusive environment and culture. Here are my 10 tips for cultivating inclusion: 1. Know yourself Get comfortable with who you are – the dimensions of your identity, your culture and the lenses that inform your worldview. Do not assume that you’re not “ethnic … Continue reading 10 tips for cultivating inclusion

Being a change agent and creating a “speak up” culture

Being a change agent and creating a “speak up” culture

I believe everyone is a change agent. I also believe in creating a “speak up” culture in your workplace. Speaking up is important because in order to create change, people need to know. People who don’t know about certain workplace issues, wrongdoings or even opportunities cannot do anything about them. And people who want positive … Continue reading Being a change agent and creating a “speak up” culture