In my ALIA Queensland Mini Conference presentation last year, I briefly spoke about importance of empathy and compassion in cultivating inclusive library services. I want to explore this topic further and discuss how empathy and compassion can transform client engagement in libraries. A lot of people think great customer service is about fixing things, solving … Continue reading Client engagement in libraries: from empathy to compassion
It’s a critical moment for those of us working in libraries to talk about issues of diversity, inclusion, equity and social justice, and for us to make it the center of our work. I’m fortunate to work in a ‘slashed career’ where I get to foster diversity and inclusion in different contexts. For three days … Continue reading Diversity and inclusion in libraries
I’m not going to lie; 2018 has been tough so far. And I haven’t been feeling very resilient in the face of it all. I have a complicated relationship with the concept of resilience; what it is, how we build it, and all the opinions, psychology and sometimes superficiality that comes with it. So for … Continue reading What resilience is not
I love learning and I love professional development (PD) opportunities. PD is an important part of any career path, but more importantly, it catalyses lifelong learning. Recently, I've been thinking a lot about how I seek, make sense and share my PD. Personal knowledge management (PKM) is a critical part of learning and PD, so … Continue reading Professional development: how do we seek, sense & share?