Tag: empathy

Client engagement in libraries: from empathy to compassion

Client engagement in libraries: from empathy to compassion

In my ALIA Queensland Mini Conference presentation last year, I briefly spoke about importance of empathy and compassion in cultivating inclusive library services. I want to explore this topic further and discuss how empathy and compassion can transform client engagement in libraries. A lot of people think great customer service is about fixing things, solving … Continue reading Client engagement in libraries: from empathy to compassion

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