Category: Libraries & Education

Client engagement in libraries: from empathy to compassion

Client engagement in libraries: from empathy to compassion

In my ALIA Queensland Mini Conference presentation last year, I briefly spoke about importance of empathy and compassion in cultivating inclusive library services. I want to explore this topic further and discuss how empathy and compassion can transform client engagement in libraries. A lot of people think great customer service is about fixing things, solving … Continue reading Client engagement in libraries: from empathy to compassion

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Curated resources on diversity, inclusion, accessibility and equity for libraries

Curated resources on diversity, inclusion, accessibility and equity for libraries

The following is a list of recommended resources on diversity, inclusion, accessibility and equity that will hopefully be helpful in nurturing inclusivity in your library. Firstly, here are the slides from my recent presentation at the ALIA QLD Mini Conference on creating inclusive libraries, and becoming a diversity and inclusion champion. I’ve used the same … Continue reading Curated resources on diversity, inclusion, accessibility and equity for libraries

7 tips on creating an inclusive workplace for introverts

7 tips on creating an inclusive workplace for introverts

Culture makes all the difference to an organisation. Therefore, it’s important to build a human culture that gives people a voice, respects diversity of thoughts, and allows employees to bring their whole selves to work. This means embracing, valuing and including the introverts in your organisation. Here are 7 tips for creating a more inclusive … Continue reading 7 tips on creating an inclusive workplace for introverts

The art of wearing many hats

The art of wearing many hats

Lots of people wear many different hats. This year, I’ve worn more hats than I thought possible. I guess this is because I currently work in four different jobs. I am librarian (copyright), a Human Resources Officer (diversity and inclusion), a tutor (in higher education), and a freelance writer (I frequently write for 3 different … Continue reading The art of wearing many hats

10 tips for cultivating inclusion

10 tips for cultivating inclusion

Everyone has a role to play in creating and supporting a diverse and inclusive environment and culture. Here are my 10 tips for cultivating inclusion: 1. Know yourself Get comfortable with who you are – the dimensions of your identity, your culture and the lenses that inform your worldview. Do not assume that you’re not “ethnic … Continue reading 10 tips for cultivating inclusion

Diversity and inclusion in libraries

Diversity and inclusion in libraries

It’s a critical moment for those of us working in libraries to talk about issues of diversity, inclusion, equity and social justice, and for us to make it the center of our work. I’m fortunate to work in a ‘slashed career’ where I get to foster diversity and inclusion in different contexts. For three days … Continue reading Diversity and inclusion in libraries