Author: Nikki Andersen

The secret of struggling

The secret of struggling

The secret is I’m struggling. I went to my GP a few weeks ago and said, “I’m not doing okay. I think I need help.” Of all the things I’ve accomplished this year, I’m proud of this moment the most. The secret of struggling is that it’s not independent. For me it’s been an accumulation … Continue reading The secret of struggling

10 traits of being an inclusive professional

10 traits of being an inclusive professional

This is the final part of my blog series, following my presentation at the 9th New Librarians’ Symposium ‘Deviating with Diversity, innovating with inclusion: a call for radical activism in libraries’. In my presentation, I acknowledged that we all have the ability to inspire change, take action and be leaders of inclusion. Inclusive leadership begins … Continue reading 10 traits of being an inclusive professional

10 ways to diversify

10 ways to diversify

This is the second part of a three-part blog series, following my presentation at the 9th New Librarians’ Symposium ‘Deviating with Diversity, innovating with inclusion: a call for radical activism in libraries’. Firstly, I want to say thanks to everyone who engaged in the first post of this series ’10 accessibility tips.'  Thanks for sharing my … Continue reading 10 ways to diversify

10 accessibility tips

10 accessibility tips

This is the first of a three-part blog series, following my presentation at the 9th New Librarians’ Symposium ‘Deviating with Diversity, innovating with inclusion: a call for radical activism in libraries’. In this first blog post, I’ll share some accessibility tips that I briefly touched on within my speech. Before I dive into these tips, … Continue reading 10 accessibility tips

Deviating with diversity, innovating with inclusion: a call for radical activism within libraries

Deviating with diversity, innovating with inclusion: a call for radical activism within libraries

Here is the transcript of my speech at the New Librarians' Symposium (NLS9) in Adelaide 5-7 July, 2019. My slides have also been uploaded to SlideShare. To begin, I'd like to acknowledge the Kaurna people as the traditional custodians of the land we meet today. I'd also like to pay my respects to Elders past, … Continue reading Deviating with diversity, innovating with inclusion: a call for radical activism within libraries

Client engagement in libraries: from empathy to compassion

Client engagement in libraries: from empathy to compassion

In my ALIA Queensland Mini Conference presentation last year, I briefly spoke about importance of empathy and compassion in cultivating inclusive library services. I want to explore this topic further and discuss how empathy and compassion can transform client engagement in libraries. A lot of people think great customer service is about fixing things, solving … Continue reading Client engagement in libraries: from empathy to compassion

What I’ve learned (or re-learned) and will continue learning

What I’ve learned (or re-learned) and will continue learning

2018 was rough, but I’m also a little sad to see it go. I’ve grown a lot in the last year, even if a lot of it has been painful and uncomfortable. I came into 2018 with goals and a positive mindset, but the year had wayyyy different plans for me. I didn’t achieve anything … Continue reading What I’ve learned (or re-learned) and will continue learning