Author: Nikki Andersen

Client engagement in libraries: from empathy to compassion

Client engagement in libraries: from empathy to compassion

In my ALIA Queensland Mini Conference presentation last year, I briefly spoke about importance of empathy and compassion in cultivating inclusive library services. I want to explore this topic further and discuss how empathy and compassion can transform client engagement in libraries. A lot of people think great customer service is about fixing things, solving … Continue reading Client engagement in libraries: from empathy to compassion

Advertisements
What I’ve learned (or re-learned) and will continue learning

What I’ve learned (or re-learned) and will continue learning

2018 was rough, but I’m also a little sad to see it go. I’ve grown a lot in the last year, even if a lot of it has been painful and uncomfortable. I came into 2018 with goals and a positive mindset, but the year had wayyyy different plans for me. I didn’t achieve anything … Continue reading What I’ve learned (or re-learned) and will continue learning

My uncomfort zone challenge

My uncomfort zone challenge

Draw a circle on a piece of paper. Everything you’re experiencing in your life right now is probably taking place inside your comfort zone (your circle): the current tasks in your professional life, the state of your health, your fitness regime, your relationships and so much more. We tend to forget that discomfort, uncertainty and … Continue reading My uncomfort zone challenge

Curated resources on diversity, inclusion, accessibility and equity for libraries

Curated resources on diversity, inclusion, accessibility and equity for libraries

The following is a list of recommended resources on diversity, inclusion, accessibility and equity that will hopefully be helpful in nurturing inclusivity in your library. Firstly, here are the slides from my recent presentation at the ALIA QLD Mini Conference on creating inclusive libraries, and becoming a diversity and inclusion champion. I’ve used the same … Continue reading Curated resources on diversity, inclusion, accessibility and equity for libraries

How non-indigenous Australians can be good allies to Aboriginal and Torres Strait Islander Peoples

How non-indigenous Australians can be good allies to Aboriginal and Torres Strait Islander Peoples

To be an "ally" is to be an advocate and catalyse for social change. Ally means partner, someone who cares. Ally is an alliance, not something you identify as. Although, the term ‘ally’ is prominent within the LGBTIQ+ community, I think we sometimes forget that non-indigenous people are important allies to First Nations people. I am … Continue reading How non-indigenous Australians can be good allies to Aboriginal and Torres Strait Islander Peoples

7 tips on creating an inclusive workplace for introverts

7 tips on creating an inclusive workplace for introverts

Culture makes all the difference to an organisation. Therefore, it’s important to build a human culture that gives people a voice, respects diversity of thoughts, and allows employees to bring their whole selves to work. This means embracing, valuing and including the introverts in your organisation. Here are 7 tips for creating a more inclusive … Continue reading 7 tips on creating an inclusive workplace for introverts

The art of wearing many hats

The art of wearing many hats

Lots of people wear many different hats. This year, I’ve worn more hats than I thought possible. I guess this is because I currently work in four different jobs. I am librarian (copyright), a Human Resources Officer (diversity and inclusion), a tutor (in higher education), and a freelance writer (I frequently write for 3 different … Continue reading The art of wearing many hats